Hamilton transit riders can track buses in real-time again, after pause due to cyberattack

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Hamilton transit riders are once again able to see real-time information on buses in apps like Google Maps, Hamilton Street Railway said.

Riders using transit apps have been unable to see if buses are early or late

Justin Chandler · CBC News ·

A bus arrives at the downtown terminal in Hamilton.
A bus arrives at the downtown terminal in Hamilton. (Bobby Hristova/CBC)

Hamilton transit riders are once again able to see real-time information on buses in apps like Google Maps, Hamilton Street Railway (HSR) said.

It’s been about half a year since a cyberattack on the city knocked out that capability. On Sunday, HSR posted on X, sharing the update and noting that their in-house tools including the HSRnow app and the bus check phone line are still offline.

When the real-time information was down, riders using third-party map or transit apps could see when buses were scheduled but not if they were going to be early or late. 

On Tuesday, provincial transit agency Metrolinx announced another piece of transit tech news. iPhone and Apple Watch users are now able to use Presto cards on their device’s wallets. 

Riders can convert their existing physical cards, or buy new digital cards. Metrolinx said the cards will continue to work for about five hours even if the device’s battery is dead.

ABOUT THE AUTHOR

Justin Chandler is a CBC News reporter in Hamilton. He covers all sorts of stories but has a special interest in how public policy affects people. Justin covered current affairs in Hamilton and Niagara for TVO, and has worked on a variety of CBC teams and programs, including As It Happens, Day 6 and CBC Music. He co-hosted Radio Free Krypton on Met Radio. You can email story ideas to justin.chandler(at)cbc(dot)ca.

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